Refund policy

Thank you for shopping at yukiartprints.shop.

We want customers to have a clear and straightforward process for returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing items, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly from yukiartprints.shop may be returned, refunded, exchanged, or replaced.

By placing an order through yukiartprints.shop, you acknowledge that you have read and understood this Return and Refund Policy.

1. Seller Information

The online store is operated under the following information:

Store and business name: yukiartprints.shop
Business type: Online retail seller based in Canada
Primary product category: Art prints, posters, decorative prints, wall art, framed and unframed artwork, and related products
Email: info@yukiartprints.shop
Telephone: +1 604 871 8605
Telephone in international format: +16048718605
Business address: 815 RUE YVON, ACTON VALE, QC J0H 1A06, Canada
Return address: 815 RUE YVON, ACTON VALE, QC J0H 1A0, Canada

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official yukiartprints.shop online store.

This policy covers:

• Customer-requested returns;

• Change-of-mind returns;

• Damaged products;

• Defective products;

• Incorrect products;

• Wrong print sizes;

• Wrong artwork;

• Wrong frame options;

• Missing products;

• Incomplete orders;

• Exchanges;

• Replacement products;

• Refund processing;

• Refund timing;

• Return shipping;

• Refused packages;

• Returned-to-sender packages; and

• Other eligible post-purchase issues.

Products purchased from third-party marketplaces, unauthorized resellers, independent retailers, social media sellers, or websites not operated by yukiartprints.shop are not covered by this policy.

3. Thirty-Day Return Period

Customers may request a return for eligible products within 30 days after delivery.

The 30-day return period begins on the date the applicable carrier records the product as delivered.

If an order is delivered in multiple shipments, the return period for each product begins on the date the package containing that product is delivered.

Customers must submit the return request before the applicable 30-day return period expires.

Submitting a return request within 30 days does not automatically guarantee that the return will be approved.

All returns remain subject to the eligibility requirements described in this policy.

4. How to Request a Return

Before returning any product, customers must contact us at:

info@yukiartprints.shop

The return request should include:

• Order number;

• Customer’s full name;

• Email address used for the order;

• Product being returned;

• Print size;

• Frame option, where applicable;

• Quantity;

• Reason for the return;

• Description of any problem;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably required to review the request.

We will normally review return requests within 1–3 business days after receiving the required information.

If the return is approved, we will provide return instructions.

Customers should not return products without first contacting us.

Unauthorized returns may be delayed, rejected, or returned to the customer where permitted by applicable law.

5. Return Eligibility

To qualify for a standard customer-preference return, the product should generally be:

• Unused;

• Unaltered;

• Undamaged after delivery;

• Clean;

• Complete;

• Free from customer-caused tears;

• Free from customer-caused creases;

• Free from stains;

• Free from writing or markings;

• Free from scratches caused after delivery;

• Free from mounting damage;

• Free from cutting or trimming;

• Returned with all accessories;

• Returned with all frame components where applicable; and

• Returned in the original packaging where reasonably possible.

The product should be returned in substantially the same condition in which it was received.

Customers may reasonably inspect a product after delivery to confirm its size, artwork, finish, frame, colour, or suitability.

However, excessive use or modification beyond what is reasonably necessary to inspect the product may affect return eligibility.

6. Art Prints and Poster Returns

Art prints and posters should be handled carefully.

For a standard customer-preference return, prints should not be:

• Folded;

• Cut;

• Trimmed;

• Mounted;

• Glued;

• Laminated;

• Framed by the customer;

• Written on;

• Painted over;

• Torn;

• Heavily creased; or

• Otherwise modified after delivery.

Where reasonably possible, prints should be returned using the original protective packaging, tube, sleeve, backing board, or other protective material.

7. Framed Artwork Returns

Framed artwork may be eligible for return if it satisfies the return conditions described in this policy.

Customers should preserve:

• Frame;

• Protective corners;

• Protective wrapping;

• Hanging hardware;

• Mounting accessories;

• Packaging materials; and

• Product labels

where reasonably possible.

Framed artwork damaged after delivery because of improper handling, mounting, installation, or customer-caused impact may not qualify for a standard customer-preference return.

8. Damaged Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, contact us as soon as reasonably possible at:

info@yukiartprints.shop

Examples of damage may include:

• Bent prints;

• Torn prints;

• Creased artwork;

• Scratched surfaces;

• Cracked frames;

• Broken frames;

• Damaged corners;

• Moisture damage;

• Crushed packaging; or

• Other shipping-related damage.

Please provide:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the product;

• Close-up photographs of the damaged area;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs of protective packaging; and

• Any other information reasonably required to review the issue.

Customers should retain the damaged product and original packaging until the issue has been resolved.

9. Defective Products

If a product appears defective, please contact:

info@yukiartprints.shop

A defect may include:

• Printing defects;

• Material defects;

• Frame manufacturing defects;

• Incorrectly finished surfaces;

• Missing frame components;

• Printing irregularities beyond reasonable production tolerance; or

• Other manufacturing-related issues.

If we confirm that a product is defective, we will provide an appropriate remedy in accordance with the circumstances and applicable law.

The remedy may include:

• Replacement;

• Replacement component;

• Exchange;

• Return for refund; or

• Another appropriate solution.

10. Incorrect Products

If you receive an incorrect product, contact us promptly.

Incorrect products may include:

• Wrong artwork;

• Wrong print;

• Wrong size;

• Wrong frame;

• Wrong variation;

• Wrong quantity; or

• A product you did not order.

Please provide photographs of the product received, product label, package contents, and shipping label.

If we confirm a fulfillment error, we will provide an appropriate resolution.

11. Missing Products

If part of an order appears to be missing, customers should first review all tracking information because multi-item orders may be shipped separately.

If a product remains missing, contact us and provide:

• Order number;

• Customer name;

• Description of the missing item;

• Photograph of the package contents;

• Photograph of the shipping label; and

• Packing slip, where available.

If we confirm that a product was omitted from the order, we will provide an appropriate resolution.

12. Change-of-Mind Returns

Eligible products may generally be returned within the applicable 30-day period for customer-preference reasons.

Examples include:

• Change of mind;

• Artwork no longer wanted;

• Different style preferred;

• Different colour preferred;

• Different print size preferred;

• Product does not suit the intended room;

• Accidental purchase; or

• Product no longer needed.

Customer-preference returns remain subject to all applicable return eligibility conditions.

13. Colour and Display Differences

Customers should be aware that product appearance may vary slightly because of:

• Screen brightness;

• Monitor settings;

• Mobile device settings;

• Lighting;

• Photography;

• Printing processes;

• Material texture; or

• Natural production variation.

A minor difference between the appearance shown on a digital screen and the physical product does not necessarily constitute a defect.

Where the product is otherwise as described, such a return may be handled as a customer-preference return.

14. Print Size and Measurements

Customers are responsible for reviewing product dimensions and print sizes before completing an order.

If the customer selects an incorrect size and the product supplied matches the size ordered, the return may be treated as a customer-preference return.

If we send a size different from the size ordered, we will treat the matter as a fulfillment error.

15. Products That May Not Qualify for Standard Returns

Subject to applicable law, products may not qualify for a standard customer-preference return if they:

• Are returned outside the applicable return period;

• Have been materially used;

• Have been altered;

• Have been cut or trimmed;

• Have been mounted or permanently installed;

• Have been laminated;

• Have been damaged after delivery;

• Have significant customer-caused creases;

• Have stains or markings;

• Have missing parts;

• Have missing frame components;

• Have been modified; or

• Cannot reasonably be identified as products purchased from yukiartprints.shop.

These limitations do not override applicable rights concerning defective, damaged, incorrect, or otherwise non-conforming products.

16. Return Authorization

Customers must contact us before sending a product back.

Return authorization allows us to:

• Identify the order;

• Review return eligibility;

• Provide the correct return instructions;

• Identify the returned package;

• Determine whether special packaging is necessary; and

• Properly process the return after arrival.

Approval to send a return does not necessarily mean a refund has already been approved.

Final refund approval may depend on inspection of the returned product.

17. Return Address

Approved returns should be sent to:

yukiartprints.shop
815 RUE YVON
ACTON VALE, QC J0H 1A0
Canada

Customers must contact:

info@yukiartprints.shop

before sending a return.

The return package should clearly identify:

• Order number;

• Customer’s full name;

• Product being returned; and

• Any return authorization information provided by us.

18. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Caused by Our Confirmed Error

If we confirm that a product was:

• Damaged during delivery;

• Defective when received;

• Incorrectly shipped;

• The wrong artwork;

• The wrong print size;

• The wrong frame option; or

• Otherwise affected by our confirmed fulfillment error,

we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Customer-Preference Returns

If a return is requested because of:

• Change of mind;

• Incorrect size selected by the customer;

• Style preference;

• Colour preference;

• Accidental purchase;

• Product no longer needed; or

• Other reasons not caused by our error,

the customer is generally responsible for return shipping where permitted by law.

19. Original Free Shipping

Eligible orders may receive free standard outbound shipping under our Shipping and Delivery Policy.

The original free standard shipping offer does not automatically include free return shipping.

Return shipping responsibility is determined according to the reason for the return.

20. No Restocking Fee

yukiartprints.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate fixed fee or percentage solely because an eligible product is returned.

The absence of a restocking fee does not mean that we are responsible for:

• Customer-paid return shipping;

• Import duties;

• Customs charges;

• Brokerage fees;

• Re-delivery charges;

• Address correction fees;

• Customer-caused damage;

• Missing components; or

• Other costs that are not restocking fees.

21. Return Packaging

Returned art products must be packaged carefully.

Customers should, where reasonably possible:

• Use original packaging;

• Use protective sleeves;

• Use rigid backing;

• Use suitable mailing tubes;

• Protect frames and corners;

• Prevent bending;

• Prevent moisture exposure;

• Seal the package securely; and

• Follow return instructions provided by us.

Customer-arranged return shipments should be packed in a manner reasonably appropriate for the product.

22. Trackable Return Shipping

Customers arranging their own return shipment should use a trackable shipping service.

Customers should retain:

• Tracking number;

• Shipping receipt;

• Carrier name;

• Shipment date; and

• Proof of delivery

until the return and refund process has been completed.

23. Return Inspection

Returned products may be inspected after arrival.

The inspection may confirm:

• Product identity;

• Product condition;

• Product quantity;

• Print size;

• Frame condition;

• Accessories;

• Signs of use;

• Signs of modification;

• Customer-caused damage; and

• Whether the return matches the approved request.

If additional information is required, we may contact the customer.

24. Refund Approval

After an eligible returned product has been received and inspected, we will notify the customer regarding the refund decision.

If the refund is approved, the refund will normally be returned to the original payment method used for the order.

Unless otherwise required by applicable law or supported by the applicable payment provider, we generally do not issue refunds to a different card, bank account, wallet, or payment method.

25. Refund Processing and Arrival Time

Once a refund has been approved, we will initiate the refund to the original payment method.

Approved refunds are normally expected to be credited to the customer’s original payment method within 7 days after the refund is approved.

The exact posting time may depend on:

• Bank processing;

• Credit card issuer processing;

• Debit card provider processing;

• PayPal processing;

• Digital wallet processing;

• Payment processor procedures; or

• Other financial institution procedures.

We aim for the approved refund to be returned and credited within the stated 7-day period.

If more than 7 days have passed after we confirmed that the refund was issued and the refunded amount has not appeared, customers should:

1. Check the original payment account;

2. Contact their bank or payment provider regarding any pending refund; and

3. Contact info@yukiartprints.shop if further assistance is required.

26. Original Payment Method

Refunds are normally returned through the same payment method used to complete the original purchase.

For example:

• Credit card payments are normally refunded to the original credit card;

• Debit card payments are normally refunded to the original debit card;

• PayPal payments are normally refunded through the original PayPal transaction; and

• Other supported payment methods are normally refunded through the original payment channel.

27. Partial Refunds

A partial refund may be appropriate in certain circumstances where permitted by applicable law.

Examples may include:

• Only part of an order is returned;

• Only one item in a multi-item order is affected;

• The customer agrees to keep a product with a partial refund;

• A minor issue does not require a full return; or

• Another partial resolution is agreed.

Any approved partial refund amount will be communicated to the customer.

28. Refunds for Damaged or Defective Products

Where a product is confirmed as damaged or defective, available resolutions may include:

• Full refund;

• Replacement;

• Exchange;

• Replacement frame or component;

• Partial refund where agreed; or

• Another appropriate remedy.

The appropriate resolution will depend on the circumstances, severity of the issue, product availability, and applicable law.

29. Exchanges

Customers wishing to exchange an eligible product should contact:

info@yukiartprints.shop

Exchange requests may include:

• Another print size;

• Another artwork;

• Another frame;

• Another colour variation; or

• Another eligible product.

Exchange availability depends on inventory and product availability.

We may process an exchange by:

• Providing return instructions;

• Reserving a replacement;

• Shipping a replacement after receiving the original product; or

• Asking the customer to return the original product and place a new order.

30. Replacement Products

A replacement may be offered for a confirmed:

• Damaged product;

• Defective product;

• Incorrect artwork;

• Incorrect size;

• Incorrect frame option;

• Missing product; or

• Other verified fulfillment issue.

Replacement availability depends on inventory.

If an identical product is unavailable, we may discuss an alternative solution with the customer.

31. Order Cancellation

Customers should contact us as soon as possible if they want to cancel an order.

Cancellation requests should be sent to:

info@yukiartprints.shop

Please include:

• Order number;

• Customer name;

• Email address used for the order; and

• Reason for cancellation.

Cancellation requests are not guaranteed.

Once an order has entered printing, preparation, fulfillment, packing, or shipping, cancellation may no longer be operationally possible.

32. Refused Packages

Refusing a package does not automatically create an approved return.

If a customer refuses delivery without receiving prior return instructions, the package may incur:

• Return shipping charges;

• Carrier charges;

• Storage charges;

• Customs charges;

• Re-delivery charges; or

• Other costs caused by the refusal.

Once the returned package is received, it will be reviewed before any refund or re-shipment decision is made.

33. Returned-to-Sender Orders

A package may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Refusal;

• Failure to collect;

• Unpaid customs charges; or

• Carrier-related circumstances.

Returned-to-sender packages are reviewed individually.

If the return resulted from inaccurate customer-provided information, additional re-shipping costs may apply where permitted by law.

34. Incorrect Customer Address

Customers are responsible for providing complete and accurate shipping information.

If a package is returned because of incorrect or incomplete information provided by the customer, the customer may be responsible for reasonable:

• Address correction charges;

• Return shipping costs;

• Re-delivery charges; and

• Re-shipping costs

where permitted by applicable law.

If the issue resulted from our confirmed error, we will provide an appropriate resolution without additional standard shipping charges to the customer.

35. Discounted and Promotional Products

Unless specifically stated otherwise before purchase, eligible products purchased during:

• Sales;

• Promotional periods;

• Seasonal discounts;

• Coupon promotions;

• Discount-code promotions; or

• Other ordinary promotional campaigns

may still qualify for return under this policy.

The refund amount will generally be based on the actual amount paid for the returned product.

36. Gift Orders

If a product was purchased as a gift, any approved refund will normally be returned to the original payment method used by the purchaser.

We may be unable to issue a cash refund directly to the gift recipient.

37. Bundles and Multi-Item Offers

If a product was purchased as part of a bundle, set, or multi-item promotion, return and refund calculations may depend on whether the entire bundle or only part of it is returned.

Where permitted by law, the refund amount may reflect the promotional price actually paid.

38. Lost Shipments

If a carrier confirms that a shipment was lost before delivery, we will review the available resolution options.

Depending on the circumstances and applicable law, a resolution may include:

• Replacement;

• Refund; or

• Another appropriate remedy.

If a refund is approved, the 7-day refund timing described in this policy will apply.

39. Packages Marked Delivered but Missing

If tracking shows that a package was delivered but it cannot be located, customers should first:

• Confirm the delivery address;

• Check the delivery location;

• Ask household members;

• Check with neighbours;

• Check with reception or building management;

• Review carrier delivery photographs;

• Contact the carrier; and

• Notify us if the package remains missing.

We will make reasonable efforts to assist with an investigation.

40. Customer-Caused Damage

Products damaged after delivery due to customer action may not qualify for a standard return or refund.

Examples include:

• Tearing;

• Folding;

• Creasing;

• Cutting;

• Trimming;

• Mounting;

• Gluing;

• Lamination;

• Improper framing;

• Improper installation;

• Moisture exposure;

• Improper cleaning; or

• Other customer-caused damage.

This does not affect rights relating to a pre-existing defect.

41. Reasonable Inspection

Customers may reasonably inspect products after delivery.

For art prints, reasonable inspection may include:

• Opening the packaging;

• Checking the artwork;

• Checking print size;

• Checking colour;

• Checking print quality;

• Checking frame condition; and

• Checking for visible damage.

Customers should avoid modification or permanent mounting if they intend to make a standard customer-preference return.

42. Fraudulent or Abusive Returns

We may reasonably investigate return requests involving suspected:

• Fraud;

• False claims;

• Product substitution;

• Deliberate damage;

• Manipulated photographs;

• Repeated return abuse; or

• Other dishonest activity.

Where justified and permitted by law, fraudulent or abusive return claims may be rejected.

43. Chargebacks and Payment Disputes

Customers are encouraged to contact us first if they experience a problem with an order.

If a chargeback or payment dispute is opened while a refund request is under review, the payment provider’s dispute procedures may affect our ability to separately process a refund.

We may provide applicable transaction, order, shipping, communication, and refund information to the payment provider during a dispute.

44. Customer Communication Responsibilities

We will normally communicate about returns and refunds using the email address or telephone number provided with the order.

Customers should:

• Provide valid contact information;

• Monitor their email;

• Check spam or junk folders;

• Respond to return-related requests;

• Retain tracking information; and

• Notify us promptly of any issue.

45. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any consumer rights that cannot lawfully be excluded, restricted, or limited.

If mandatory consumer law provides greater rights than this voluntary return policy, those mandatory rights will apply.

46. Relationship to Shipping Policy

This Return and Refund Policy should be read together with our Shipping and Delivery Policy.

Shipping-related issues, including lost shipments, damaged shipments, incorrect addresses, refused packages, and returned-to-sender packages, may also be governed by the applicable provisions of our Shipping and Delivery Policy.

47. Relationship to Product Information

Customers should carefully review product information before purchasing.

Product pages may include:

• Dimensions;

• Print size;

• Materials;

• Frame options;

• Colour information;

• Finish;

• Mounting information;

• Product care instructions; and

• Other relevant specifications.

Product-specific information may supplement this policy where clearly disclosed before purchase.

48. Changes to This Policy

We may update this Return and Refund Policy to reflect changes in:

• Business operations;

• Product offerings;

• Return procedures;

• Shipping practices;

• Payment processing;

• Customer service procedures;

• Legal obligations; or

• Other operational requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Unless otherwise required by law, changes will generally apply to orders placed after the updated policy becomes effective.

49. Contact Us

For questions about returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing products, or other post-purchase issues, please contact us:

Store and business name: yukiartprints.shop
Business type: Online retail seller based in Canada
Email: info@yukiartprints.shop
Telephone: +1 604 871 8605
Telephone in international format: +16048718605
Business address: 815 RUE YVON, ACTON VALE, QC J0H 1A06, Canada
Return address: 815 RUE YVON, ACTON VALE, QC J0H 1A0, Canada

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.