Shipping policy

Thank you for visiting and shopping at yukiartprints.shop.

yukiartprints.shop is an online seller based in Canada. We primarily offer art prints, posters, decorative prints, wall art, framed and unframed artwork, and other products available through our online store.

This Shipping and Delivery Policy explains how orders placed through our online store are confirmed, processed, shipped, tracked, delivered, and, where applicable, returned.

By placing an order through yukiartprints.shop, you acknowledge that you have read and understood this Shipping and Delivery Policy.

1. Seller Information

The online store is operated under the following information:

Store and business name: yukiartprints.shop
Business type: Online retail seller based in Canada
Primary product category: Art prints, posters, decorative prints, wall art, framed and unframed artwork, and related products
Email: info@yukiartprints.shop
Telephone: +1 604 871 8605
Telephone in international format: +16048718605
Business address: 815 RUE YVON, ACTON VALE, QC J0H 1A06, Canada
Return address: 815 RUE YVON, ACTON VALE, QC J0H 1A0, Canada

2. Scope of This Policy

This policy applies to eligible orders placed directly through the official yukiartprints.shop online store.

This policy covers:

• Order confirmation;

• Payment and address verification;

• Order processing;

• Shipping destinations;

• Shipping costs;

• Estimated delivery times;

• Tracking information;

• International customs procedures;

• Import duties and taxes;

• Delivery attempts;

• Address changes;

• Order cancellations;

• Delayed shipments;

• Lost, stolen, or damaged packages;

• Bent, creased, torn, or otherwise damaged art prints;

• Incorrect or missing products;

• Undeliverable and refused packages; and

• Shipping-related return procedures.

This policy does not apply to products purchased through an unauthorized reseller, third-party marketplace, social media seller, or any website not operated by yukiartprints.shop.

3. Definition of Business Days

Unless expressly stated otherwise, all processing, shipping, return, and response times described in this policy are measured in business days.

Business days are Monday through Friday and exclude:

• Saturdays;

• Sundays;

• Applicable Canadian federal or provincial statutory holidays;

• Carrier holidays;

• Bank holidays;

• Days on which shipping services are unavailable; and

• Days affected by events beyond our reasonable control.

Orders placed on a weekend or holiday will normally begin processing on the next available business day.

4. Order Confirmation

After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

The order confirmation means that we have received the order. It does not necessarily mean that:

• Payment has been fully verified;

• The shipping address has been approved;

• Every product is available;

• The order has entered fulfillment; or

• The order has been shipped.

If you do not receive an order confirmation, please:

1. Check your spam or junk email folder;

2. Confirm that the email address entered during checkout was correct; and

3. Contact us at info@yukiartprints.shop if you still cannot locate the confirmation.

Customers are responsible for reviewing their order confirmation and promptly notifying us of any incorrect product, print size, frame option, colour, quantity, billing information, or shipping information.

5. Payment Authorization and Verification

Orders will normally begin processing only after payment has been successfully authorized or received.

We may conduct reasonable verification before fulfilling an order. Verification may include checking:

• Payment authorization;

• Billing information;

• Shipping information;

• Contact information;

• Order value;

• Product quantity;

• Fraud indicators; and

• Other information reasonably necessary to process the order safely.

We may contact the customer if additional information is required.

Processing may be delayed if:

• Payment is pending;

• Payment is declined;

• Payment is reversed;

• Billing and shipping information do not match;

• The address appears incomplete;

• The order is identified as potentially fraudulent; or

• Additional customer verification is required.

We reserve the right to place an order on hold or cancel it if payment or order information cannot reasonably be verified.

6. Order Processing Time

Our normal order processing time is 1–3 business days.

Processing time begins after:

1. The order has been successfully placed;

2. Payment has been confirmed;

3. Required order information has been received; and

4. Any necessary verification has been completed.

Order processing may include:

• Confirming payment;

• Reviewing the order;

• Confirming inventory;

• Inspecting the product;

• Confirming the ordered print size or frame option;

• Preparing the artwork;

• Protecting prints against bending or moisture;

• Packing the order;

• Preparing shipping documents;

• Creating a shipping label; and

• Transferring the package to the carrier.

Processing time is separate from shipping time.

The estimated 6–9 business-day shipping period begins after the order has completed processing and has been accepted by the shipping carrier.

7. Processing Delays

Although most orders are processed within 1–3 business days, additional processing time may be required because of:

• Weekends or public holidays;

• High order volume;

• Promotional events;

• Product launches;

• Inventory discrepancies;

• Printing or finishing requirements;

• Frame preparation;

• Payment verification;

• Incomplete addresses;

• Fraud-prevention reviews;

• Severe weather;

• Natural disasters;

• Public emergencies;

• Carrier disruptions;

• Supply-chain interruptions; or

• Other circumstances beyond our reasonable control.

If an order experiences a significant processing delay, we will make reasonable efforts to contact the customer using the email address or telephone number provided with the order.

8. Product Availability

All orders are subject to product availability.

Although we make reasonable efforts to keep inventory information accurate, a product may become unavailable after an order is submitted because of:

• Inventory errors;

• Simultaneous customer purchases;

• Product damage discovered during inspection;

• Printing or fulfillment issues;

• Frame or material shortages;

• Supplier issues;

• Incorrect inventory counts; or

• Other unexpected circumstances.

If an ordered product becomes unavailable, we may:

• Contact the customer for instructions;

• Cancel the unavailable product;

• Offer an alternative product with the customer’s approval;

• Ship available products separately; or

• Cancel the entire order when necessary.

We will not substitute a materially different artwork, size, frame, or product without the customer’s consent.

9. Shipping Destinations

We provide shipping to the countries and regions that are available for selection during checkout.

If a country, province, state, territory, region, or postal code cannot be selected or accepted during checkout, we are currently unable to ship to that destination.

Shipping availability may depend on:

• Carrier service coverage;

• Local delivery conditions;

• Customs requirements;

• Import restrictions;

• Product restrictions;

• Local laws;

• Address type;

• Postal code;

• Package dimensions;

• Package weight;

• Framed artwork dimensions;

• International transportation conditions; and

• Temporary carrier limitations.

The availability of shipping to a country or region may change if carrier service, customs requirements, or applicable laws change.

10. Free Standard Shipping

yukiartprints.shop offers free standard shipping on all eligible orders to countries and regions currently supported at checkout.

Unless otherwise clearly stated on the website:

• There is no minimum order value required for free standard shipping;

• Free shipping applies to eligible orders;

• Free shipping applies to the original outbound shipment; and

• Free shipping applies only to the standard shipping method.

Free standard shipping does not necessarily include:

• Express shipping;

• Expedited shipping;

• Same-day delivery;

• Customs duties;

• Import taxes;

• Value-added tax;

• Goods and services tax;

• Customs brokerage fees;

• Customs clearance fees;

• Remote-area surcharges;

• Address correction fees;

• Re-delivery fees;

• Return shipping;

• Exchange shipping; or

• Re-shipping required because of incorrect customer information.

If an optional paid or expedited shipping method is available, its price and estimated delivery time will be shown during checkout.

11. Estimated Shipping Time

Our estimated standard shipping time is 6–9 business days after order processing has been completed.

The normal estimated order timeline is therefore:

• Order processing: 1–3 business days;

• Shipping and transportation: 6–9 business days; and

• Total estimated time from confirmed order to delivery: approximately 7–12 business days.

For example, if an order requires three business days to process and nine business days to ship, the estimated total delivery time would be approximately twelve business days.

Weekends, applicable holidays, carrier holidays, customs delays, and events beyond our reasonable control are not included in these estimates.

12. Delivery Estimates Are Not Guarantees

All shipping and delivery times are estimates only unless expressly stated otherwise.

An estimated delivery date shown:

• On a product page;

• During checkout;

• In an order confirmation;

• In a shipping confirmation;

• In a tracking email; or

• On a carrier’s tracking page

does not constitute a guaranteed delivery date.

Actual delivery times may vary depending on:

• Customer location;

• Carrier service;

• Package routing;

• Customs clearance;

• Local delivery conditions;

• Weather;

• Public holidays;

• Peak shopping periods;

• Failed delivery attempts;

• Incorrect address information; or

• Events outside our reasonable control.

Customers ordering artwork for birthdays, holidays, housewarming events, exhibitions, gifts, ceremonies, or other date-sensitive purposes should place orders as early as possible.

13. Shipping Methods and Carriers

We select shipping carriers and service levels based on factors such as:

• Destination country or region;

• Delivery address;

• Package weight;

• Package dimensions;

• Print or frame dimensions;

• Product availability;

• Carrier coverage;

• Expected delivery time; and

• Operational requirements.

Customers may not be able to select a particular carrier unless carrier selection is expressly offered during checkout.

An international package may be handled by more than one carrier.

A primary carrier may transfer the package to a local postal or delivery service for final delivery.

The carrier responsible for final delivery may therefore differ from the carrier that originally accepted the package.

14. Shipping Confirmation

Once an order has been shipped, we will normally send a shipping confirmation email to the email address provided during checkout.

When available, the shipping confirmation may include:

• Order number;

• Shipping date;

• Carrier name;

• Tracking number;

• Tracking link; and

• General delivery information.

Carrier tracking information may take up to 48 hours to become active after shipping information is issued.

15. Package Tracking

Customers are encouraged to monitor the tracking information associated with their orders.

Tracking may temporarily show no movement while a package:

• Is waiting for its first carrier scan;

• Is moving between carrier facilities;

• Is traveling internationally;

• Is waiting for customs clearance;

• Is being transferred to another carrier;

• Is waiting for final-mile delivery;

• Is being processed during a weekend or holiday; or

• Is traveling through a location where real-time scanning is unavailable.

A temporary absence of tracking updates does not necessarily mean that the package is lost.

If tracking has not updated for an unusually long period, contact us at info@yukiartprints.shop and include your order number and tracking number.

16. Multiple and Split Shipments

An order containing multiple products may be divided into separate shipments.

Separate shipments may be used when:

• Products are stored at different fulfillment locations;

• Products become ready at different times;

• Package size or weight requires separation;

• Framed and unframed products require different packaging;

• Different carriers are used;

• Products have different shipping restrictions; or

• Separate shipment improves fulfillment efficiency.

Each package may have its own:

• Shipping confirmation;

• Tracking number;

• Carrier;

• Shipping route; and

• Delivery date.

Receiving one package does not necessarily mean that the entire order has been delivered.

No additional standard shipping charge will be imposed solely because we divide an otherwise eligible order into multiple packages.

17. International Shipping

International orders may be subject to customs processing in the destination country or region.

The customer is responsible for confirming that the products ordered may lawfully be imported, possessed, and used in the destination country or region.

We may cancel an international order if:

• The destination is not supported;

• The product cannot legally be shipped to the destination;

• Carrier service is unavailable;

• Required customs information cannot be provided;

• The destination presents an unreasonable shipping risk; or

• Applicable laws or carrier restrictions prohibit fulfillment.

International delivery estimates do not include delays caused by customs authorities.

18. Customs Duties and Import Taxes

Free shipping does not mean that an international order is exempt from customs charges.

Depending on the destination, an international order may be subject to:

• Customs duties;

• Import taxes;

• Value-added tax;

• Goods and services tax;

• Brokerage charges;

• Customs clearance fees;

• Postal handling charges; or

• Other government-imposed fees.

Unless these charges are expressly collected during checkout, they are not included in the product price or free standard shipping offer.

Where permitted by applicable law, the customer is responsible for applicable customs duties, import taxes, and similar destination-country charges not collected during checkout.

yukiartprints.shop does not control these charges and generally cannot predict their amount.

19. Customs Clearance

Customs authorities may inspect, delay, hold, or request additional information concerning an international shipment.

Customers may be required to provide:

• Identification;

• Tax information;

• Import documentation;

• Proof of purchase;

• Product information;

• Payment of duties or taxes; or

• Other information requested by local authorities.

Customers are responsible for responding promptly to legitimate customs or carrier requests.

We will make reasonable efforts to provide available order documentation, but we cannot control or accelerate customs decisions.

20. Accurate Shipping Information

Customers must provide a complete and accurate shipping address during checkout.

Shipping information should include, where applicable:

• Recipient’s full name;

• Street name and number;

• Apartment, unit, suite, floor, or building number;

• City;

• Province or state;

• Postal or ZIP code;

• Country or region;

• Telephone number; and

• Any instructions required for local delivery.

Customers should verify shipping information before submitting an order.

yukiartprints.shop is not responsible for delays, failed deliveries, or additional charges caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by law.

21. Changing a Shipping Address

If you need to change the shipping address, contact us immediately at:

info@yukiartprints.shop

The request should include:

• Order number;

• Customer’s full name;

• Original shipping address;

• Complete new shipping address; and

• Reason for the requested change.

For security purposes, we may require the request to be sent from the email address used to place the order.

We will make reasonable efforts to update the address if the order has not entered final fulfillment or been transferred to the carrier.

Address changes are not guaranteed.

Once an order has shipped, we may be unable to change or redirect it.

22. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may:

• Delay the package;

• Attempt an address correction;

• Hold the package;

• Return the package to the sender;

• Abandon the package; or

• Otherwise handle the package according to carrier procedures.

If a package is returned to us, we will make reasonable efforts to contact the customer.

Where permitted by applicable law, the customer may be responsible for:

• Address correction charges;

• Return-to-sender charges;

• Re-delivery costs;

• Customs charges;

• Storage charges; and

• Re-shipping costs.

The original free standard shipping offer does not automatically cover an additional shipment required because of incorrect customer-provided information.

23. Delivery Instructions

Customers may provide delivery instructions when checkout allows them to do so.

We will make reasonable efforts to transmit relevant instructions, but we cannot guarantee that the carrier will follow every request.

Delivery instructions involving:

• Gate access;

• Apartment access;

• Telephone calls;

• Specific delivery times;

• Signature requirements;

• Package placement;

• Reception desks; or

• Building security

remain subject to carrier procedures and local service availability.

Customers should not include payment information, identity documents, or other sensitive personal information in delivery instructions.

24. Signature Requirements

Some orders may require a signature at delivery because of:

• Order value;

• Destination;

• Product type;

• Framed artwork size;

• Carrier rules;

• Fraud-prevention measures; or

• Other delivery considerations.

If a signature is required, the recipient is responsible for making reasonable arrangements to receive the package.

A carrier may hold or return a package if the required signature cannot be obtained after the permitted number of delivery attempts.

25. Delivery Attempts

The carrier may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Leave a delivery notice;

• Request additional instructions;

• Hold the package at a local facility;

• Schedule another attempt;

• Deliver the package to an authorized pickup location;

• Return the package to the sender; or

• Take another action permitted under its procedures.

Customers are responsible for monitoring tracking updates and responding promptly to carrier notices.

26. Postal Boxes and Special Addresses

Delivery to a P.O. box, military address, freight-forwarding facility, parcel locker, hotel, temporary residence, warehouse, or remote location is subject to carrier availability.

Oversized or framed artwork may not be eligible for delivery to certain P.O. boxes or parcel lockers.

If checkout accepts the address and provides a shipping option, we will make reasonable efforts to fulfill the order.

Acceptance of an address at checkout does not guarantee that every carrier can complete delivery.

27. Freight Forwarders

If a customer directs an order to a freight forwarder, mail-forwarding service, reshipping company, hotel, warehouse, or third-party receiving service, delivery to that address may be treated as delivery to the customer where permitted by applicable law.

The customer is responsible for:

• Confirming the third party’s address;

• Confirming that the third party will accept the package;

• Paying any third-party charges;

• Arranging transportation after initial delivery; and

• Resolving damage or loss occurring after the package is accepted by the independent third party.

We may have limited ability to investigate a package after it has been accepted and forwarded by an independent third party.

28. Delayed Shipments

A shipment may be delayed because of:

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Airport or port congestion;

• Customs inspections;

• Security screening;

• Labour disputes;

• Transportation accidents;

• Public emergencies;

• International conflicts;

• Government restrictions;

• Incorrect address information;

• Failed delivery attempts;

• Peak-season volume;

• Local delivery disruptions; or

• Other circumstances outside our reasonable control.

A delayed package is not automatically considered lost.

We will make reasonable efforts to assist customers with significantly delayed orders, but we cannot guarantee that a carrier or customs authority will complete delivery on a particular date.

29. Holiday and Promotional Periods

Processing and shipping may take longer during:

• Black Friday;

• Cyber Monday;

• Christmas;

• New Year;

• Other public holidays;

• Major promotional events;

• Product launches; or

• Unexpected periods of high demand.

Customers should place time-sensitive orders as early as possible.

Normal processing and delivery estimates may be affected during holidays, promotional events, and other high-volume periods.

30. Events Beyond Our Reasonable Control

To the extent permitted by applicable law, yukiartprints.shop will not be responsible for a delay or failure caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• Earthquake;

• War;

• Civil unrest;

• Public health emergencies;

• Government action;

• Customs action;

• Labour disputes;

• Carrier interruptions;

• Transportation shutdowns;

• Utility outages;

• Internet outages;

• Supply-chain interruptions; or

• Similar circumstances beyond our reasonable control.

We will make reasonable efforts to resume normal fulfillment and assist affected customers when circumstances permit.

31. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on the order is correct;

2. Check around the delivery location;

3. Check entrances, porches, garages, mailboxes, parcel lockers, and other safe locations;

4. Ask household members or neighbours whether they accepted the package;

5. Contact building reception, mailroom, management, or security where applicable;

6. Review any available delivery photograph or carrier notice;

7. Allow until the end of the delivery day if the tracking update may have been posted early; and

8. Contact the carrier for additional delivery information.

If the package is still missing, contact info@yukiartprints.shop as soon as possible and include:

• Order number;

• Recipient’s name;

• Shipping address;

• Tracking number; and

• Description of the issue.

We will make reasonable efforts to assist with a carrier investigation.

32. Lost Packages

A package may be considered potentially lost when:

• It has exceeded the estimated delivery period;

• Tracking has not updated for an extended period; and

• The carrier cannot confirm its current location or expected delivery.

If you believe a package has been lost, contact us with:

• Order number;

• Customer name;

• Delivery address;

• Tracking number;

• Date of the last tracking update; and

• Any communication received from the carrier.

We may open a carrier investigation or ask the customer to cooperate with the applicable carrier.

If the carrier confirms that a package was lost in transit, we will review the available resolution options in accordance with applicable law and product availability.

33. Stolen Packages

If a package is confirmed as delivered to the correct address and is subsequently stolen, customers should:

• Contact the carrier;

• Check with household members and neighbours;

• Contact building management or security;

• Review available security footage; and

• Contact local law enforcement where appropriate.

Customers should also notify us and provide the order number and available supporting documentation.

We will make reasonable efforts to assist.

34. Damaged Packages or Products

Customers should inspect packages and art products promptly after delivery.

If a package, art print, poster, frame, or other product arrives damaged, contact us at:

info@yukiartprints.shop

as soon as reasonably possible.

Damage may include:

• Bent prints;

• Creased artwork;

• Torn paper;

• Scratched surfaces;

• Cracked or broken frames;

• Damaged corners;

• Moisture damage;

• Crushed packaging; or

• Other transportation-related damage.

Please provide:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs of the damaged product;

• Close-up photographs of the affected area;

• Photographs of internal packaging; and

• Any other information reasonably required to review the issue.

Customers should keep:

• The damaged product;

• Original packaging;

• Shipping label;

• Protective materials; and

• Delivery documentation

until the issue has been resolved.

Do not discard or return a damaged product before receiving instructions from us because the carrier may require photographs or inspection.

35. Incorrect, Missing, or Incomplete Orders

If you receive:

• The wrong artwork;

• The wrong print size;

• The wrong frame option;

• The wrong colour or variation;

• The wrong quantity;

• A product you did not order; or

• A package with a missing product,

contact info@yukiartprints.shop as soon as possible.

Please provide:

• Order number;

• Description of the issue;

• Photographs of products received;

• Photographs of product labels;

• Photograph of the shipping label;

• Photograph of package contents; and

• Photograph of the packing slip, if included.

If we confirm that an error occurred during fulfillment, we will provide an appropriate resolution consistent with our Return and Refund Policy and applicable law.

36. Refused Packages

If a customer refuses delivery, the carrier may return the package to the sender.

A refusal may occur because:

• The customer no longer wants the order;

• Customs duties were not paid;

• Delivery was not accepted;

• The package was not collected;

• The recipient was unavailable; or

• The customer did not recognize the shipment.

A refused package is not automatically treated as an approved return.

After the package has been returned and inspected, we will contact the customer regarding available options.

The customer may be responsible for actual carrier, return transportation, customs, or other customer-caused costs where permitted by law.

No restocking fee will be charged for an otherwise eligible return.

37. Unclaimed Packages

If a carrier holds a package for collection, the customer is responsible for collecting it within the carrier’s permitted holding period.

If the package is not collected, it may be:

• Returned to the sender;

• Stored at additional cost;

• Abandoned;

• Disposed of; or

• Otherwise handled under carrier procedures.

If an unclaimed package is returned to us, any re-shipment will be handled according to the circumstances, applicable law, and our Return and Refund Policy.

38. Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect address;

• An incomplete address;

• An unknown recipient;

• A refused delivery;

• Failure to collect the package;

• Failed delivery attempts;

• Unpaid customs charges;

• Local import restrictions; or

• Carrier error.

After a returned package is received and inspected, we may contact the customer to arrange re-shipment where available.

If the return was caused by customer-provided information or customer action, the customer may be responsible for reasonable re-shipping costs where permitted by applicable law.

If the return was caused by our confirmed error, we will provide an appropriate resolution without additional standard shipping charges to the customer.

39. Order Modifications

If you need to modify an order, contact us immediately at:

info@yukiartprints.shop

Requested changes may include:

• Artwork;

• Print size;

• Frame option;

• Colour;

• Quantity;

• Shipping address; or

• Contact information.

We will make reasonable efforts to approve a change if the order has not entered final fulfillment.

Order changes are not guaranteed.

Once an order has been prepared, printed, packed, or shipped, we may be unable to modify it.

40. Order Cancellations

Customers may request cancellation by contacting:

info@yukiartprints.shop

as soon as possible.

The cancellation request should include:

• Order number;

• Customer name;

• Email address used for the order; and

• Reason for cancellation.

Cancellation requests are not guaranteed.

Orders may enter processing quickly. Once an order has been printed, prepared, packed, transferred to a carrier, or shipped, cancellation may no longer be operationally possible.

If an order has already shipped, the customer may request a return after delivery, subject to applicable return conditions.

41. Thirty-Day Return Period

Eligible products may be returned within 30 days after delivery.

The return period begins on the date the carrier’s tracking information shows that the applicable product was delivered.

If an order is delivered in multiple packages, the return period for each product begins on the delivery date of the package containing that product.

A return request should be submitted before the applicable 30-day period expires.

Submitting a return request does not automatically guarantee approval. Returned products must satisfy applicable return conditions.

42. Return Request Procedure

Before returning a product, customers must contact us at:

info@yukiartprints.shop

The return request should include:

• Order number;

• Customer’s full name;

• Product being returned;

• Print size or frame option where applicable;

• Reason for the return;

• Photographs if the product is damaged, defective, or incorrect; and

• Any other information relevant to the request.

We will review the request and provide return instructions when the return is approved.

Customers should not send products to us without first receiving return instructions.

Unauthorized returns may be delayed, rejected, or returned to the customer where permitted by applicable law.

43. Return Processing Time

Return requests are normally reviewed and processed within 1–3 business days after we receive the request and all information reasonably required to evaluate it.

The 1–3 business-day period refers to normal administrative processing time and does not include:

• Time required for the customer to ship the return;

• International return transportation time;

• Customs clearance time;

• Carrier delays;

• Product inspection time after delivery; or

• Time required to obtain additional information.

44. Return Eligibility

Unless otherwise stated in our Return and Refund Policy, returned products should generally be:

• Unused;

• Unaltered;

• Undamaged after delivery;

• Clean;

• Free from stains;

• Free from tears;

• Free from creases caused after delivery;

• Free from writing or markings;

• Free from customer-caused scratches;

• Complete;

• Returned with all accessories or frame components where applicable; and

• Returned in original packaging where reasonably possible.

Products showing signs of use, modification, improper handling, customer-caused folding, cutting, framing, mounting, installation, contamination, or damage may not qualify for a standard customer-preference return, except where otherwise required by applicable law.

45. Return Shipping Costs

If we confirm that a product was:

• Damaged during delivery;

• Defective when received;

• Incorrectly shipped;

• The wrong print size because of our fulfillment error;

• The wrong artwork because of our fulfillment error;

• The wrong frame option because of our fulfillment error; or

• Otherwise affected by our confirmed mistake,

we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

If a return is requested for a customer-preference reason, the customer is generally responsible for return shipping where permitted by law.

Customer-preference reasons may include:

• Change of mind;

• Incorrect size selected by the customer;

• Colour preference;

• Style preference;

• Accidental purchase;

• Product no longer needed; or

• Other reasons not caused by our error.

The original free standard shipping offer does not automatically include free return shipping.

Customers arranging their own return shipment should use a trackable shipping service and retain the shipping receipt until the return has been completed.

46. No Restocking Fee

yukiartprints.shop does not charge a restocking fee for eligible returns.

Customers will not be charged a separate percentage or fixed fee solely for returning an eligible product to inventory.

The absence of a restocking fee does not mean that we are responsible for:

• Customer-paid return shipping;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Address correction costs;

• Re-delivery charges;

• Customer-caused damage;

• Missing products;

• Missing accessories; or

• Other costs that are not restocking fees.

Return eligibility remains subject to the condition of the returned product, our Return and Refund Policy, and applicable law.

47. Return Address

Before returning a product, customers must contact us at:

info@yukiartprints.shop

and receive return authorization and instructions.

Approved returns should be sent to:

Return address:
815 RUE YVON
ACTON VALE, QC J0H 1A0
Canada

Customers should not send products to the return address without first receiving return instructions from us.

The return package should include or clearly identify:

• Order number;

• Customer’s full name;

• Product being returned; and

• Any return authorization or other information provided by us.

We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

Unauthorized or cash-on-delivery returns may be delayed or rejected where permitted by applicable law.

48. Exchanges

If you would like to exchange an eligible product for another print size, artwork, frame option, or variation, contact us at:

info@yukiartprints.shop

Exchange availability depends on current inventory and product availability.

We may process an exchange by:

• Providing return instructions;

• Reserving a replacement where possible;

• Shipping a replacement after receiving the original product; or

• Asking the customer to return the original product and place a new order.

Any applicable price difference or shipping responsibility will be explained before an exchange is completed.

49. Customer Communication Responsibilities

We will normally communicate about an order using the email address or telephone number provided during checkout.

Customers are responsible for:

• Providing a valid email address;

• Providing a valid telephone number;

• Monitoring their inbox;

• Checking spam and junk folders;

• Responding to order-verification requests;

• Monitoring tracking information;

• Responding to carrier notices; and

• Promptly notifying us of delivery problems.

We are not responsible for communication delays caused by incorrect contact information, blocked messages, inactive telephone numbers, spam filters, or failure to review communications.

50. Fraud Prevention and Delivery Verification

To protect customers and our store, we may review orders for unauthorized payment activity or fraud.

For certain orders, we may:

• Request additional information;

• Confirm customer identity where reasonably necessary;

• Confirm billing information;

• Confirm the shipping address;

• Require a delivery signature; or

• Cancel an order that cannot reasonably be verified.

Failure to provide reasonably requested verification may delay processing or result in order cancellation.

51. Limitation of Shipping Responsibility

We are responsible for preparing eligible orders and transferring them to the applicable shipping carrier in accordance with this policy.

Certain parts of transportation and delivery may be outside our direct control, including:

• Carrier routing;

• Carrier scans;

• Customs inspections;

• Customs decisions;

• Local postal operations;

• Delivery attempts;

• Weather disruptions;

• Government actions; and

• Certain events occurring after confirmed delivery.

Nothing in this policy excludes, restricts, or limits any consumer right that cannot lawfully be excluded, restricted, or limited.

If a provision of this policy conflicts with mandatory consumer law applicable to the customer, the applicable mandatory law will control to the extent of the conflict.

52. Relationship to Other Store Policies

This Shipping and Delivery Policy should be read together with our:

• Return and Refund Policy;

• Privacy Policy;

• Terms of Service; and

• Any product-specific conditions displayed before checkout.

If there is a conflict concerning return eligibility, the Return and Refund Policy will apply, except where mandatory law requires otherwise.

Product-specific information clearly displayed on a product page may supplement this policy.

53. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

• Shipping services;

• Carrier procedures;

• Business operations;

• Product offerings;

• Customs requirements;

• Legal obligations; or

• Customer service procedures.

The updated version will be posted on this page with a revised “Last Updated” date.

Unless otherwise required by applicable law, changes will generally apply to orders placed after the revised policy becomes effective.

54. Contact Us

If you have questions about processing, shipping, tracking, delivery, customs, damaged products, missing packages, or returns, please contact us:

Store and business name: yukiartprints.shop
Business type: Online retail seller based in Canada
Email: info@yukiartprints.shop
Telephone: +1 604 871 8605
Telephone in international format: +16048718605
Business address: 815 RUE YVON, ACTON VALE, QC J0H 1A06, Canada
Return address: 815 RUE YVON, ACTON VALE, QC J0H 1A0, Canada

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.